Customer Service Team Manager ( Norwegian tourism company )

We are seeking a motivated and experienced Customer Service Team Manager to lead our customer service representative team. The role involves overseeing daily operations, ensuring excellent customer service delivery, and leading a team to meet company goals and client expectations.

Key Responsibilities:

• Lead and manage a team of customer service representatives, ensuring high performance and quality service.

• Develop and implement customer service strategies to enhance customer satisfaction and loyalty.

• Monitor team performance through KPIs and customer feedback, providing coaching and support as needed.

• Train, motivate, and guide the team to improve skills and service delivery.

• Collaborate with other departments to streamline processes and resolve customer issues efficiently.

• Handle escalated customer concerns and ensure effective resolution.

• Proven experience in customer service management, preferably in tourism or hospitality.

• Strong leadership and team management skills with 3 years of experience in leading and developing high-performing teams.

• Excellent communication skills in English, Lithuanian (Norwegian would be a plus but not required).

• Strong problem-solving and conflict resolution abilities.

• Bachelor’s degree in Tourism, Hospitality, Business, or related field (preferred).

• Customer-focused with a passion for delivering excellent service.

• Attention to detail and strong organizational skills.

Mes siūlome

• Permanent position in an international company.

• Well-located office in the city center.

• Starting salary of €1,500/month Neto (subject to experience).

❗️If you are interested in this job position, please click "Kandidatuoti/Apply"

For more information:

✉️ cv@soprana.lt

📞 +37065955596