🇳🇴 Customer support representative (Norwegian tourism services) in Klaipėda

We are looking for a customer support representative (full-time) based in Klaipeda, Lithuania, but working directly for our client in the North of Norway. We expect that you are patient, knowledgeable, and friendly towards current and potential customers, as well as your team.

Job description :

• Respond to international customer inquiries regarding tourism products and services in Norway

• Identify customer needs and provide accurate solutions using our knowledge database

• Manage bookings across various systems, including social media, email, and phone

• Provide clear and professional customer communication (training provided both online and locally in Norway )

• Excellent verbal and written communication skills in English

• European Union citizenship and current residence in Klaipėda city

• Strong prioritisation, multitasking, and analytical skills

• Ability to maintain a friendly and professional attitude in customer interactions

• Positive mindset, high energy, and a friendly approach

• Problem-solving skills with the ability to identify customer needs and recommend solutions

• Flexibility to work in a dynamic, international environment

• Tech-savviness and willingness to learn booking systems, CRM tools, and other customer support software (training provided)

• Previous experience in a travel agency, customer support, or the tourism sector in Scandinavia is an advantage (not mandatory)

Our office is located in the very centre of Klaipeda - at Herkaus galerija, 4th floor. 

Salary: from 1500-1700 euros(bruto) plus bonuses. 

❗️If you are interested in this job position, please click "Kandidatuoti/Apply"

For more information:

✉️  diana@nordbalticsolutions.com

📞 +37065615550

We will inform only the selected candidates about the results. We guarantee confidentiality.